TEMPORARY SHIPPING SCHEDULE NOTICE: As we transition to our new warehouse location, orders received after 12:00 PM EST on August 31, 2026, will be scheduled to ship starting September 8, 2026. We appreciate your patience and understanding during this transition. Thank you for your continued business.

Return Policy

Return Request

You may return item/s within 30 days of purchase under the conditions below.

You are responsible for all shipping costs associated with getting your order back to ReturnTank.com warehouse.

 

  • Email sales@returntank.com to initiate a return by requesting a 'Return Goods Authorization' (RGA) and explain the reason of your return.
  • Print copy of your order number and write RGA number on it. Include this copy with your return.
  • You have 14 days from day the RGA was issued to return your item/s.
  • Items under $10.00 are not returnable.
  • There is a 25% restocking fee charged against all returned item/s.
  • Returned item/s must be in new condition including the original box and packaging. We cannot take back used, installed or tried item/s.
  • Inspection of the item/s will follow when your return is received (usually within 24 business hours).

 

Return Shipping & Packaging

  • Customers have the option of using the carrier of your choice to return your order. We highly recommend using a carrier that provides tracking information.
  • Adding insurance to your return is highly recommended. ReturnTank.com is not responsible for any damage or loss associated with your return.
  • DO NOT write or tape anything to the original product packaging box! We need to get all items (and their packaging!) back in new condition. 
  • DO NOT use the manufacturer's product box as the shipping container. Place all item/s in an additional shipping box, otherwise the package will be refused and will not get a refund approved.
  • We do reserve the right to refuse a package not meeting the above criteria.
  • You will receive a confirmation email from ReturnTank.com when your return is received and processed.

 

Return Refund

  • A refund will be processed after the item/s and packaging conditions are approved. Item/s not meeting the above criteria will not get approved and your refund request will be denied. ReturnTank.com will not be responsible for shipping back the item/s.
  • Refunds will be applied to your original payment method.
  • Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • Please do not abuse this policy by ordering multiple of the same or similar item/s with the intention of returning most of your orders.
  • Contact sales@returntank.com if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
  • Refused, Undelivered, or Abandoned package will be subject to a 15% re-stocking fee.
  • Original shipping costs paid are not refundable.

 

Damaged Returns

  • Please let us know ASAP if any item/s on your order arrive damaged within 14 days of receipt.
  • Damaged item claims are handled through the shipping carrier (UPS/FEDEX/USPS/DHL) and ReturnTank.com will assist our customers in these claims.
  • Please keep all original shipping packaging until the claim is reported and submitted.
  • To initiate a claim with a carrier, pictures of damaged item/s and packaging must be provided. Take pictures of packaging and damaged item/s and email to sales@returntank.com (If these are not provided, ReturnTank.com will not be able and help initiating a claim).
  • We only ask that customers be patient as sometimes this process can take longer than any of us would like! 

 

Warranty Returns

  • To determine warranty requirements for a specific item/s, please contact us via email for assistance to salest@returntank.com
  • Please note warranty processing may take 2-4 weeks and will be subject to the individual manufacturer's policies and discretion.
  • Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.